Your views

Your views are important to us: we’re always keen to hear your questions, comments and concerns.

Speak to the class teacher
Although parents’ evenings are held in the autumn (October) and spring terms (March), sometimes, informal meetings can be more effective.  We encourage parents / carers of all our pupils to keep in contact with the school as it is nearly always possible to speak with the class teacher briefly before or after school, and a longer discussion can usually be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. Following the Annual Report, which is distributed in July, you are welcome to speak to your child’s class teacher at the Open Evening, or by arrangement,  to discuss the content of the report and how you can help your child over the summer break.

Speak to the headteacher
As well as speaking to the class teacher, Ms Meekley or Mrs Vallance will provide you with an overview of your child’s learning (they are responsible for tracking the attainment and progress of all children in school) as well as talk about ways to support you and your child. Mrs Vallance is also our SENCO and treats all feedback sensitively and appropriately.

Complete our Questionnaire
We send out an annual survey for parents / carers in the summer term. The survey asks for your view about a few Ofsted related statements about teaching, learning, behaviour, and leadership. and there is space for you to express your views too. We also ask for your thoughts on what you think our priorities should be so that we can link this to our school development plan. The surveys can be returned to us unnamed, if you’d prefer. Click here to see the results of previous questionnaires.

You don’t have to wait for once a year to give feedback though! If you’ve got some feedback we’d like to hear from you so please send an email or write a note and drop it into the office. By sharing your views, you’re  helping us to improve as we aim to keep doing the things you praise and address the things you consider need developing!

Contact Ofsted
Parent View gives you the chance to tell Ofsted what you think about Cheadle Heath Primary. It asks for your opinion on 12 aspects of school, from the quality of teaching to dealing with bullying and poor behaviour.   Please remember that if your feedback is specific to your own child, it is usually better to contact someone at school so we can respond quickly and specifically to help your child.  At the Parent View website, you’ll also be able to see what other parents have said about Cheadle Heath Primary!


Read our communications!
Your questions, comments or concerns are often answered in the communications we send out from school.  Our school ‘Head Lines’ newsletter is regularly distributed via email and put on our website and (free!) mobile app.  Near the start of each half-term, parents / carers receive a class-specific curriculum newsletter from the class teacher with information, curriculum overview and ways to help your child.  Other, occasional, letters are sent home whenever we have important news to share with parents / carers.

We  increasingly using more electronic ways to communicate too. If you use Twitter, you can follow us @CHPSchool. We also use Teachers2Parents to send texts so please contact the school office if you don’t yet benefit from communications using the text service.


Make a complaint!
We are always happy to hear your views, comments, questions and concerns. This way, we can avoid a problem escalating into something more serious. Complaints are rare as we try hard to have an open culture and the majority of concerns expressed by parents are dealt with on an informal basis within  school. We hope that working partnership with parents means that the natural anxiety that all parents feel about their children’s schooling can be discussed and resolved before it turns into a complaint.

However, all schools are required to have a complaints procedure in place. At Cheadle Heath Primary School, we base ours on the authority’s standard Stockport Complaints Procedure. The full, comprehensive procedure can be found on the LA website.

If a parent / carer had a complaint, they should follow the steps outlined within the policy’s informal stage first.

  • Parents / carers should feel free to raise their concerns with the class teacher or other appropriate member of staff either in person, by telephone or in writing.
  • We are committed to responding as quickly as possible to any issues raised. We will listen to parents’ concerns and seek to reach a speedy and satisfactory resolution.
  • If, after attempting to resolve the issue informally, a complainant remains dissatisfied with the outcome they can follow the school’s formal complaints procedure, a summary of which is below.

complaints schools parental summary

    All complaints will be taken seriously and treated with care and sensitivity.